Contact Press / Media
Dr. Bernd Bienzeisler
Team Leader Urban Delivery Systems
Phone +49 711 970-2088
Logistics and parcel service providers, laundry and cleaning businesses, home delivery services, craftsmen, and customer services: the presence of such companies in metropolitan areas is growing rapidly worldwide due to new customer requirements and advancing digital connectedness. These businesses are increasingly taking the lead both in the B2B and B2C sectors. The vehicles used for providing such services have become an integral part of the public road scene.
In the course of urbanization, economic traffic is highly concentrated on the metropolitan regions, as a large part of goods are being transported from city to city. As a result, logistics and service services are becoming a decisive competitive factor for companies. Today, the quality of the service is tremendously contributing to the purchasing decision of the customer. However, there is a growing conflict between the steadily increasing transport volumes and frequencies on the one hand and the long-term goals of public actors to minimize the negative impact of urban transport on the other.
Innovative solutions that meet the demands of the customer and, at the same time, help to solve urban mobility problems are desperately needed. As a result, urban value creation changes fundamentally and the core competences of all players involved face higher expectations.
The Competence Team Urban Delivery Systems carries out market, technology and location analyses in industrial consulting projects as well as in nationally and internationally funded research projects. The team supports private and public organizations by providing a variety of exploratory scenarios and strategy developments. It designs system solutions for needs-based and customer-friendly logistics and services, supports the implementation of projects and assists companies in the development of new business models. We see ourselves as experts for innovation management navigating through an junction of logistics, services, and urban development.
Current projects include the fleet integration of electrical delivery vehicles, the identification and assessment of service potentials in the context of urban logistics and the management of integrated urban parking space. Major research and advisory activities also cover the development of corresponding services and business models, the design of inner-city micro-hubs and the assessment of the economic and urban effects of new delivery concepts.